Privacy Policy

We're pretty straightforward about how we handle your info. Here's everything you need to know.

Last updated: December 2023

Introduction

Look, we get it - privacy policies can be a snooze-fest. But we actually care about this stuff, so we've tried to make ours readable. At Runeval Quinthor Architecture, we're committed to protecting your personal information. We only collect what we need to serve you better, and we're not in the business of selling your data to anyone.

This policy applies to our website and any communications you have with us. If something's unclear, just reach out - we're happy to explain things in plain language.

We're not trying to build a dossier on you - we just need enough info to do our job properly. Here's what we typically collect:

  • Contact details: Your name, email, phone number, and mailing address when you reach out to us or fill out a project inquiry form
  • Project information: Details about your property, design preferences, budget considerations - the stuff we need to create something meaningful for you
  • Communication records: Emails, meeting notes, and correspondence related to your project (we keep these to stay organized, not to be creepy)
  • Website usage data: Basic analytics like which pages you visit, how long you stick around, and what device you're using
  • Payment information: When you're working with us, we'll need billing details - though our payment processors handle the sensitive stuff

We don't collect anything we don't actually need. If we're asking for something, there's a good reason behind it.

Your information helps us deliver better service and create architecture that actually fits your life. Specifically, we use it to:

Project Work

Respond to inquiries, develop designs, manage your project, and keep you updated throughout the process

Communication

Send you updates, answer questions, and occasionally share relevant info about our practice

Legal Stuff

Meet our professional obligations, maintain records for regulatory compliance, and protect both of us legally

Improvement

Understand how people use our site and services so we can make things better

We won't use your personal info for anything you haven't agreed to. If we want to do something new with your data, we'll ask first.

We're not in the business of selling your data. Period. But sometimes we do need to share information with others to get the job done:

  • Project collaborators: Engineers, contractors, consultants - the folks who help bring your project to life. They only get what they need to know.
  • Service providers: Our email hosting, cloud storage, and website analytics tools. These companies are contractually obligated to protect your info.
  • Legal requirements: If the law says we have to share something, we will - but we'll notify you when legally permitted.
  • With your permission: If you want us to share your project in our portfolio or with media, we'll always get your explicit approval first.

Everyone we work with is vetted and required to respect your privacy as much as we do. We don't share anything unless there's a legitimate reason.

Yeah, we use cookies - the digital kind, not the delicious kind. Here's the deal:

Essential Cookies

These keep the site functioning properly. Without them, things just don't work right. They remember your preferences and keep you logged in if you have an account with us.

Analytics Cookies

We use Google Analytics to understand how people use our site. It's all anonymous data - we can't identify you personally. Helps us figure out what's working and what needs improvement.

You can disable cookies in your browser settings, though some parts of the site might not work as smoothly. Most browsers also let you clear cookies whenever you want.

We take security seriously. Your project details, personal info, and communications are protected through:

  • Encrypted connections (SSL/TLS) for our website and email
  • Secure cloud storage with restricted access
  • Regular backups so nothing gets lost
  • Limited staff access - only people who need to see your info can see it
  • Strong passwords and two-factor authentication on our systems

That said, no system is 100% bulletproof. We do everything reasonable to protect your data, but we can't guarantee absolute security. If we ever experience a breach that affects your information, we'll let you know promptly and help you take appropriate steps.

We retain your information for as long as necessary to serve you and meet our legal obligations. Once a project's complete and the retention period's over, we securely delete or anonymize your personal data.

It's your information, and you've got rights. Under Canadian privacy law (PIPEDA), you can:

Access Your Data

Ask us what personal information we have about you. We'll provide it in a readable format.

Correct Errors

If something's wrong or outdated, let us know and we'll fix it.

Delete Information

Request deletion of your personal data, subject to our legal obligations to retain certain records.

Opt Out

Unsubscribe from our newsletters or marketing communications anytime.

To exercise any of these rights, just send us an email or give us a call. We'll respond within 30 days. There's no charge unless your request is excessive or unfounded.

If you're not happy with how we've handled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd rather you talk to us first so we can make it right.

Our website might link to other sites - suppliers, inspiration sources, or partner organizations. Once you click through to another site, this privacy policy doesn't apply anymore. We can't control how other sites handle your data, so read their policies if you're concerned.

We try to only link to reputable sources, but we're not responsible for their privacy practices.

Our services aren't directed at anyone under 16. We don't knowingly collect information from children. If you're a parent and think your kid's given us their information, reach out and we'll delete it promptly.

We might update this policy occasionally as our practice evolves or laws change. When we do, we'll post the new version here and update the date at the top. If there are significant changes that affect how we use your information, we'll notify you directly.

It's worth checking back here now and then to stay informed about how we're protecting your information.

Questions About Privacy?

We're here to help. Don't hesitate to reach out if anything's unclear.

1485 West Broadway, Suite 302, Vancouver, BC V6H 1H4